FAQ

We get your order to you as fast as we can.

Your delivery time depends on where you are, Ladies and Gentle-Girls:

LocationDelivery timeBenin CitySame day or next dayOther parts of Edo State and nearby states1–3 daysLagos and other states2–5 days

How it works:

• Delivery time starts counting from when your payment is confirmed, not from when you place the order.
• Orders confirmed before 2pm are usually dispatched the same day. Orders after that go out the next working day.
• We don’t deliver on Sundays or public holidays, so those days aren’t counted.
• Once your order is dispatched, we’ll send you an update with the delivery details. See “How do I track my order?” for more.

Delivery cost:
Your delivery fee is shown at checkout, based on your location. For WhatsApp orders, we’ll tell you the cost when we confirm your order.

Running late? Delivery can sometimes be delayed by traffic, weather or courier issues. If your order takes longer than expected, message us with your order number and we’ll find out right away.

We can’t wait for you to receive your piece. 💛

Paying with us is simple and secure.

You have two easy ways to pay, Ladies and Gentle-Girls:

1. Pay on our website

1. Add your favorite pieces to your cart and tap Checkout.
2. Enter your delivery details.
3. Choose your payment method and pay securely. You can pay by debit card or bank transfer, whichever is easiest for you.
4. You’ll receive an order confirmation straight away.

2. Order on WhatsApp
Prefer to chat? Send us a message with the item you want and we’ll guide you. We’ll send you our account details, and you can pay by bank transfer. Send us your proof of payment, and we’ll confirm your order right away.

Good to know:

• Prices are in Naira (₦).
• Your order is confirmed once your payment is received.
• We only accept payment to Dee’s World’s official account details, which we send you ourselves. Please don’t pay into any other account.
• If your payment goes through but you don’t get a confirmation, message us with your payment receipt and we’ll sort it out quickly.

Need help paying? Chat with us anytime. 💛

Yes, you can. We want you to love every piece.

At Dee’s World, every item is checked with care before it leaves us. If something isn’t right, we’ve got you. In line with the guidelines of the Federal Competition and Consumer Protection Commission (FCCPC) of Nigeria, you have 7 days from the day you receive your order to request a return.

To qualify, your item must be:

• Unworn, unused and in the same condition you received it
• In its original packaging, with all tags, dust bags and boxes
• Accompanied by your order number or proof of purchase

If your item arrives damaged, defective, or is not what you ordered, tell us within 7 days and send clear photos. We will fix it with a replacement or a refund, and we’ll cover the cost of getting it back to us.

What we can’t take back:

• Items that have been worn, used, altered or damaged after delivery
• Jewelry that has been worn or has missing parts
• Items marked “final sale” at the time of purchase

How to return an item:

1. Message us on WhatsApp or by email within 7 days. Include your order number, the item name, and the reason.
2. We’ll confirm your return and tell you where to send it.
3. Once we receive and check your item, we’ll refund you to your original payment method, or swap it for something else.

Refunds are processed within 7 business days after we receive the item. Your bank may take a little longer to show it.

Questions? Chat with us anytime. We’re happy to help

We keep you in the loop from the moment you order.

Here’s how tracking works, Ladies and Gentle-Girls:

1. Order confirmed: Once your payment is received, you’ll get a confirmation with your order number. Keep it safe.
2. Order dispatched: When your order leaves us, we’ll send you an update with the delivery details. This comes by email, and by WhatsApp if you ordered there.
3. On its way: If your order ships with a tracking link, you can open it any time to see where your package is. If it doesn’t, we’ll message you the rider’s or courier’s contact details so you can reach them directly.
4. Delivered: Your package arrives at your door. Please check it when it arrives, and tell us within 7 days if anything isn’t right.

Delivery times:

• Benin City: same day or next day
• Other parts of Edo State and nearby states: 1–3 days
• Lagos and other states: 2–5 days

Can’t find an update? Message us on WhatsApp or by email with your order number, and we’ll tell you exactly where your order is.

We can’t wait for you to unbox your piece. 💛

Yes. What you see is what you get.

Every piece at Dee’s World is picked and checked with care before it reaches you, Ladies and Gentle-Girls.

Our promise to you:

• Exactly as described: Our photos show the real item, and our product pages list the real size, material and colors.
• Quality checked: We inspect every piece before it ships, so it reaches you clean, complete and ready to wear.
• Honest descriptions: If a piece has a feature or detail worth knowing, we tell you upfront. No surprises.
• Packed with care: Your order arrives in clean, protective packaging.

If something isn’t right:
If your item arrives different from how we described it, message us within 7 days with photos. We’ll replace it or refund you, in line with our return policy and the FCCPC guidelines.

Have a question about a particular piece before you buy? Chat with us on WhatsApp. We’ll send you more photos and details. 💛

Yes, you can. WhatsApp is the easiest way to order from us.

Ladies and Gentle-Girls, you don’t need to use the website at all if you’d rather chat with us. Here’s how:

1. Choose your piece: Browse the website or our Instagram page, @deesworld_f.s, and pick what you love.
2. Message us: Send us the name or a screenshot of the item, plus your size, color and quantity.
3. Get your details: We’ll confirm that it’s available, the total price, and the delivery cost to your address.
4. Pay by bank transfer: We’ll send you our official account details. Send us your proof of payment once you’ve paid.
5. We pack and deliver: Once your payment is confirmed, we prepare your order and send you the delivery update.

On the product pages: Tap the Place order button on any product and it opens WhatsApp with your item already filled in. You just press send.

Good to know:

• We reply within 24 hours, and often much sooner.
• Only pay into the account details we send you directly.
• Items on WhatsApp orders follow the same 7-day return policy.

Ready when you are. Send us a message. 💛

Our physical store is coming soon.

Dee’s World is a Benin City brand, and we’re getting our boutique ready for you, Ladies and Gentle-Girls. Until the doors open, you can shop with us in two easy ways:

• Online: Browse our full collection of bags, shoes and jewelry on this website, and we deliver to your door.
• WhatsApp: Chat with us, see more photos, and order directly.

Want to know when we open? Follow us on Instagram @deesworld_f.s and TikTok. We’ll announce the opening date, the address, and our grand opening events there first.

Can’t wait for the store? Message us on WhatsApp. We can answer questions about any piece, and we deliver across Benin City and beyond.

Thank you for being part of Dee’s World. We promise it will be worth the wait. 💛